Shop FAQ, page 2
Returns & Damaged Shipments
What is your policy on glass that's broken in shipping?
All merchandise is closely inspected prior to shipping. Damage in transit is the responsibility of the carrier.
- PARCEL: If you notice damage to the exterior packaging, save all packaging materials and damaged product and contact us immediately by submitting a case under MY ACCOUNT in the online store.
- Motor freight: Damage in freight shipments must go through a claim filed with the carrier. This document gives important information on receiving freight properly.
What is your policy on returns?
Call us for authorization and instructions before returning merchandise. A credit will be issued for merchandise returned in good condition within 30 days of purchase. Restocking fees may apply.
Product
What are Curious glasses?
The grading system for our handmade glass demands that each sheet match a target color and have a uniform appearance to receive first-quality grade. Glass that is not quite the target color or that has some other irregularity is graded “Curious” and is sold at a discount. Curious glass that is fusible is graded “Fusible-Curious” and is also sold at a discount. Fusible-Curious sheets are held to the same compatibility requirements as first-quality sheets. Our Curious and Fusible-Curious sheets are excellent for one-of-a-kind projects and are a great value for your dollar. Some of these sheets may be found in theLimitedsection of our online store. A much wider selection is available when you order by phone or email or when you shop at our Resource Center and some regional dealerships.
What are Special Production glasses?
Occasionally we produce limited runs of top grade glass styles that are not included in our regular product line. We refer to these as “Special Production” sheets. Special Production sheets may be one-of-a-kind or available in multiples. They may be fusible or non-fusible. Some Special Production sheets may be found in theLimitedsection of our online store. Often, a wider selection is available when you order by phone or email or when you shop at our Resource Center and some regional dealerships.
What are “Striking” glasses?
A small number of Bullseye glasses appear pale or colorless in the cold sheet, but “strike” or change dramatically to target color when fired. The images of striking glasses on this site show how colors appear before and after firing. Striking colors can vary, depending on temperature, atmosphere and amount of heatwork. For projects that are especially color-sensitive, we recommend fusing or torchworking a small sample of striking glasses before use to best predict final color results.
Why are gold-bearing stringer styles packed differently?
Tubes of colors made with gold contain fewer stringers, to reduce unit price. For example, a tube of gold-bearing 1 mm Cranberry Pink (001311) contains approximately 87 pieces, while atube of 2 mmcontains approximately 33 pieces.
Can I get samples of your glasses?
Yes. Our popularsample setsare great resources for any studio. Note that these samples are for color reference only. They are not intended for reheating and may not be fusible.
What is 'Prop 65'?
The State of California requires clear and reasonable warnings on products containing chemicals that have been shown to cause cancer, birth defects, or other reproductive harm, even if these products contain only trace levels.
Manufacturers of certain products include warnings pursuant to California Proposition 65, and caution is recommended when using products marked with the Prop 65 icon.
Help & Learning
How can I learn about glass art techniques?
Bullseye is pleased to provide top-quality educational resources for artists at all levels:
- Our staff instructors produce an exceptional series of online kilnforming lessons to which you may subscribe.
- We publish articles that describe how to work with glass in general and how to fabricate many kinds of glass projects. You can download these from our website for free. You can also purchase the Bullseye TechBook, a compilation of our educational articles.
- We offer a wide range of classes and orientations for every skill level, taught by Bullseye’s experienced staff or by visiting artists. The majority of our classes are now live and online, with students attending remotely from across the globe. Our orientations adopt a hybrid approach, combining an instructional video with an in-person appointment at one of our Resource Centers. We post new classes monthly, and Orientations are always available with appointments arranged on an individual basis.
- We provide this worldwide list of teaching studios and, where you can study glass art techniques.
How can I get help if I’m having a technical problem?
If you have kept good project records and are concerned that a problem may be related to glass quality rather than variables in studio technique, please send us an email your concerns to sales@bullseyeglass.com and we will get back to you.
Where can I go for product use questions?
For product use questions, please visit ourProduct Use FAQ section.
